FAQ

Lead Times

Vary throughout the year
Custom items will be completed within the given lead time on the top banner of the website. If we have material issues, or shop emergencies that will affect this we will send you an email to give you a heads up.
Rush orders happen, if you find yourself in a bind due to an upcoming event or in need of a gift, we can do our best to work with you. Shoot us an email and we will do what we can to accommodate you.

We offer a variety of customization to the majority of our items, if there is limited customization available, it will be cited in the item description
Stamping, painting, stitching, laser engraving, and custom stamp making services
Varying leather colors and hardware
Can mix and match leather colors. We refer to these as accents pieces as seen on various item listings.
There are built in "Stops" within the product builders that require you to select options, if the order wont add to cart, please re-check and ensure you didn't miss one
There will be a notes to seller portion during checkout. You can use this field to specify anything that you may have wanted to add but were unable to via the product builder. If the request is something we can complete and requires a fee, we will Invoice you via Paypal

We know you are excited to receive your new handmade custom item, please keep in mind we are a two person operation whose hands on time in the shop is critical to maintain lead times, please limit your email inquiries for "Just Checking in" or "Status Updates". We ensure you, your order will be complete within the given timeline, and if a situation arises where the lead time cannot be met, we will reach out to you and inform you prior to the lapse in time.
You will have one week from your order date to make changes to your order. We will guarantee these changes if submitted within this time frame.(Your order may already be in progress at this point, and for us to have to re-check all emails for "Order Changes" after we've already proofed your order drastically decreases our hands on shop time.
If the change/add-on request requires a fee, we will inform you, and send invoice VIA PayPal

All Items shipped Via USPS Priority Mail
Large Quantity orders contact us for a custom shipping quote
Shipping times vary depending on location (Usually 3-5 Business Days)
International Shipping Available upon request
You will receive an email confirmation with shipping info once we ship your item (Be sure to check your spam folder)

We stand behind all of our products, and warranty any defects or hardware failures
If any of these things occur, shoot us an email, and we will get you taken care of
Paint fade is the only thing we do not cover. Due to the environment these items are used, there is absolutely NO product, or process on the market that will stay pristine throughout its service life.
Paint fade will all depend on use and exposure, we've seen straps that we painted 5 years ago that look as good as they did the day they were placed in service, and we've seen straps that are worn over the turnout coat with an air pack frame rubbing them that take a beating after a couple years.
Our design is very thought out with the user in mind. The majority of maintenance can be performed by the user, in turn decreasing out of service time, and saving shipping costs.
View our video on Maintenance via YouTube